Returns Policy

In case of purchase of products or services on the site, the CUSTOMER has the right to withdraw from the contract without giving reasons, within 14 days. To exercise the right of withdrawal, the CUSTOMER is required to inform the OWNER of the decision to withdraw via an explicit declaration sent to the contacts indicated.

If the CUSTOMER withdraws from this contract, all payments made to the OWNER will be refunded, including delivery costs. These refunds will be made using the same payment method used by the CUSTOMER for the initial transaction, unless the CUSTOMER has expressly agreed otherwise; in any case the CUSTOMER will not have to bear any costs as a consequence of this reimbursement.

The costs of returning the goods will be borne by the User.


Damaged or used products, even partially, will not be replaced or refunded. The CUSTOMER must insert a copy of the delivery document received inside the packaging box.

The right of withdrawal does not apply: to goods made to measure or clearly personalized or which, by their nature, risk deteriorating rapidly, are sealed and are not suitable for return for hygienic reasons or are connected to health protection and have been opened after delivery.